—  Schedule: Please arrive 5 minutes before class to make sure we check you in. We have a 5 minute rule; if you're more than 5 mins late then there is no entry. If it's your 1st time to the studio we recommend arriving 10 minutes before the start of class.

— Shoes: The studio is shoe-free from the reception onwards. Please place them in the rack by the front door.  

— Grip Socks are mandatory: For your safety, hygiene, and to enhance your workout experience, all clients are required to wear grip socks during their sessions. Grip socks provide the necessary grip on the reformer and help maintain a clean environment for everyone. If you forget to bring your own, we have a selection available for purchase at the front desk. Please note that participation in class will not be permitted without grip socks.

—  Phones: Please no phone calls/messaging during class. For filming, please discuss with reception and your instructor first. Please do not film other students without prior consent.

— We have a soft spot for furry friends, but for the comfort and safety of everyone, only service animals are welcome in the studio

— For safety reasons, unattended children are not permitted in the studio

—  All sales are final, including those for classes, packages, memberships. We do not offer refunds. Please carefully consider your purchase and schedule before committing. Each package is intended for the individual purchaser only. Memberships require a minimum of 2 months commitment. Should you want to cancel inform us at least one week before renewal.

If you have any questions or concerns about our offerings, feel free to speak with a member of our staff, who will be happy to assist you.

—  We have a 12-hour cancellation policy. If you cancel less than 12 hours before class, your credit won’t be refunded.

— Classes with only one attendee or less will be canceled.

— Ensure you book ahead of time as there is a limited number of Mats and Reformers

— Customers with active memberships can freeze their contracts for a maximum of two times per year, with each freeze lasting between 2 and 4 weeks. Membership freezes must be requested in advance.

—  Carrying over expired credits: We carry over maximum 2 credits from the 10 pack or greater if a new purchase was made within 30 days from the pack expiry

Please always inform your instructor of any injuries/chronic conditons before the start of your class.

If you do not feel comfortable with any exercises, please inform your instructor - we will always ensue to adjust the exercise for you.
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We do not accept pregnant women in their first trimester. From the second trimester onwards, a doctor’s note will be required.

Any medical conditions, please let us know in advance.

Liabilities: Anjos Pilates is not responsible for any personal belongings left outside of the designated lockers. We strongly encourage all clients to store their items securely during class. Forgotten items will be held for a maximum of 15 days.After this period, unclaimed belongings will be donated.